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Runbooks
32 runbooks. greenlight searches them by keyword and by meaning, then reranks the results.
rb-001
Checkout error rate is high
CheckoutErrorRateHigh
web
checkout
rb-002
Roll back a release
web
checkout
payments
rb-003
Checkout is slow
CheckoutLatencyHigh
web
checkout
payments
rb-004
Database connection pool saturated
DbPoolSaturated
checkout
rb-005
Change the database pool size
checkout
rb-006
A service's memory keeps growing
HeapNearLimit
checkout
web
payments
rb-007
Service crash loop
ServiceCrashLooping
checkout
web
payments
rb-008
Payment provider degraded
CheckoutLatencyHigh
payments
checkout
rb-009
Switch payments to the fallback provider
payments
rb-010
Card declines are higher than usual
PaymentDeclinesHigh
payments
rb-011
Incident after a feature flag change
CheckoutErrorRateHigh
web
checkout
payments
rb-012
Tax engine v2 rollout
checkout
rb-013
Coupons and promotion codes
checkout
rb-014
Bulk orders partner API
HeapNearLimit
web
checkout
rb-015
Web is slow
CheckoutLatencyHigh
web
rb-016
Short error spikes that recover
CheckoutErrorRateHigh
web
checkout
payments
rb-017
When the evidence does not point anywhere
rb-018
Connection resets between services
web
checkout
payments
rb-019
Restart a service
web
checkout
payments
rb-020
How deploys work
web
checkout
payments
rb-021
Alert: CheckoutErrorRateHigh
CheckoutErrorRateHigh
web
rb-022
Alert: CheckoutLatencyHigh
CheckoutLatencyHigh
web
rb-023
Alert: DbPoolSaturated
DbPoolSaturated
checkout
rb-024
Alert: HeapNearLimit
HeapNearLimit
checkout
web
payments
rb-025
Alert: ServiceCrashLooping
ServiceCrashLooping
checkout
web
payments
rb-026
Alert: PaymentDeclinesHigh
PaymentDeclinesHigh
payments
rb-027
Alert: TargetDown
TargetDown
web
checkout
payments
rb-028
Severity levels and communication
rb-029
Writing the postmortem
rb-030
Production action policy
rb-031
Product search index rebuild
web
rb-032
Order confirmation emails delayed